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PRODUCT DETAILS:
WASHING TIP:
All items are made to order. This means that when you place your order, we print/make that item just for you, one at a time, for the best quality!
Production Time: All orders are processed within 2 - 10 business days (depends on type of products).
Shipping Time: You will receive your order anywhere from 4 - 20 business days from the date that it is shipped out, not the date the order is placed within the US, and 7 - 30 business days for rest of the world (depends on type of products).
Shipping Fee: We calculate shipping fee depending on size, weight of the product, and customer's location.
Tracking Number: When available, we will send you the tracking number with the confirmation email so that you can track the package online.
If you have any other queries, please feel free to email us at cs@bookswares.com
- Where can I track my order?
As soon as the product is shipped out, you will receive and email from us with the tracking information and other details pertaining to delivery.
- When will I receive my order?
Most of our products are produced and processed within 3 – 5 business days. It takes 7 - 10 business days to arrive once shipped.
- Do you ship worldwide?
Worldwide Shipping Available: In BooksWares, we ships products to over 100 countries worldwide. Shipping rates and fees may vary depending on your country or region.
- How do I change or cancel my orders?
Please kindly contact us at Customer Support Email: cs@bookswares.com as soon as possible within 12 hours of making your purchase if you need to modify or cancel your order. Make sure to provide your order number and detailed information about the modification you would like to make and we’ll confirm with you once the changes have been made.
Return policy
More than anything we want you to be happy with your purchase! If you have any problem with your order, please contact us at cs@bookswares.com and we’ll make it right!
Please be reminded that our policy lasts 30 days for replacement/refund requests only. If 30 days have gone by since the delivery, unfortunately we can’t offer you a replacement or refund.
At this time we do not offer Return in any case, we just offer replacement. If your item is defective, you don’t need to return the original item and we will resend you a replacement for free.
Due to the fact that our products are made-to-order, we do not replace or refund items unless the item you received has a major problem.
This is when the item is:
not what you ordered: wrong product, wrong size, wrong color or wrong design
damaged: broken, cut or printed defectively
Please be noted that advertised images may be slightly different from actual items in terms of color and form due to the lighting during photo shooting or the monitor’s display. Hence, please allow the difference between advertised images and the actual item you received.
Please contact us at cs@bookswares.com or reply to our confirmation emails to start the complaint process. Please include your order number and a video or photo of the faulty product. We will assist you then.
If you choose to return your order without informing us first and it does not meet all of our requirements, a refund/replacement will not be issued.
Refunds
Our refund policy lasts 30 days since your delivery. If 30 days have gone by since the delivery, we can’t offer you a refund or exchange.
Any unsuccessful delivery due to any customers’ mistakes on shipping address or customers’ unavailability, any loss of products due to the security of customers’ living areas (as long as shipping carriers confirm that the order is delivered) will NOT be eligible for free replacement and full refund. We will not refund in case you refuse to receive it either.
In the case of undelivered due to an incorrect/insufficient shipping address supplied by customer or the wrong product due to customer’s mistake, we only can assist you with a reship with a cost of about 20 USD (can be more for international shipments or products with higher prices) or we only can offer partial refund.
So please review all information of your order carefully before you check out to ensure your order is totally correct.
We issue a refund when your order gets lost in transit (confirmed by the shipping company) or when the product is incorrect due to our faults but you do not want a replacement.
For refund related to order cancellation, please check Cancellation & Modification.
The long awaited parcel arrived but it was nothing like I’d thought. It was a T-shirt when I thought it would be more of a ‘hoody’ material and it looked so cheap, with the import image on the front being iron-on plastic. It’s in the bin.
Hi Jackie,
Thanks so much for the love! We’re thrilled to hear that you’re enjoying T-shirt TSB432. It’s always wonderful to know our shirts are being appreciated.
If you have any other favorites or find yourself wanting to add more to your collection, we’d love to hear from you again. Enjoy wearing your new shirt!
Warm regards,
The BooksWares Team
I bought XL because most online companies are smaller than described. Both long sleeve shirts are heavier material and larger than needed. I got these for teen grands. Maybe they can use as sleepshirts. The designs are cute since both girls read a tremendous amount.
Price: Satisfactory
Delivery: Promptness-very good
Packaging: Good
Print quality: very good
Fabric: These shirts are predominantly for women. I think the cotton could be softer in order to appeal to women.
Hello Allen,
Thank you for sharing your thoughts on the 'One Does Not Stop Buying Books Just Because There Is No More Shelf Space' Book Lovers Gift LSB28. We're pleased to hear that you found it to be a good Christmas stocking stuffer and that you were satisfied with the delivery and print quality.
We appreciate your feedback on the fabric, and we'll certainly consider this aspect in our ongoing efforts to enhance our products.
If you have any more comments or if there's anything else we can assist you with, please feel free to let us know.
Happy reading!
BooksWares Team
The best present for the book lover that has run out of wall space.
Hello Karen R Norton,
Thank you for taking the time to leave a review! We're delighted to hear that our 'One Does Not Stop Buying Books Just Because There Is No More Shelf Space' gift was the perfect present for a book lover. It's wonderful to know that our products resonate with passionate readers like you.
If there's anything else you need or if you have more feedback to share, feel free to reach out. We appreciate your support and hope you continue to enjoy your literary adventures!
Best regards,
BooksWares Team
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